Refund & Return Policy
At DrPkLyfe, customer satisfaction is our top priority.
We want you to have a smooth and transparent shopping experience.
This Refund & Return Policy explains how we handle order cancellations, returns, and refunds for both defective products and customer change-of-mind situations.
If you have any questions, please contact us at info@DrPKlyfe.com.
1. Order Cancellations (Before Shipping)
Yes, we allow order cancellations before the order has been shipped.
How to request a cancellation:
To cancel your order, please send an email to info@DrPKlyfe.com with your order number and reason for cancellation.Cancellation timeframe:
Cancellation requests must be submitted within 12 hours of placing the order.After shipment:
Once your order has been processed or shipped, we are unable to cancel it. In such cases, you can refer to our Return Policy below for assistance.
2. Returns – Defective, Incorrect, or Damaged Products
Yes, we accept returns for defective, incorrect, or damaged items.
Return Method
Returns are accepted by mail only at this time.
How to Request a Return
Email us at info@DrPKlyfe.com within 7 days of receiving your order.
Include your order number, photos of the defective or damaged item, and a short description of the issue.
Our support team will review your request and send you return instructions.
Return Process
After we approve your return request, you will receive a confirmation email with the return address.
Package the item securely and include your proof of purchase.
Ship the product back to us as per the instructions provided.
Return Label
We provide a return shipping label if the item is confirmed as defective or incorrect.
Return Shipping Cost
DrPkLyfe covers return shipping costs for defective, incorrect, or damaged items.
If the return is due to other reasons (e.g., customer remorse), shipping costs are borne by the customer.
Return Deadline
All defective or damaged item returns must be initiated within 7 days from the delivery date.
Used Products
Used or washed items are not eligible for return unless they arrived damaged or defective.
Restocking Fee
We do not charge any restocking fee for defective, incorrect, or damaged product returns.
Refund Processing Time
Refunds are processed within 5–7 business days after the returned item has been received and inspected.
Refund for Shipping Costs
Original shipping fees are fully refunded if the return is due to a defective or incorrect product.
Refund Method
Refunds will be issued via the same payment method used at the time of purchase.
3. Returns – Customer Remorse (Changed Mind, Wrong Item Ordered, Doesn’t Fit)
Yes, we accept returns for customer remorse reasons such as:
Ordered the wrong item or size
Changed mind
Item doesn’t fit expectations
Return Method
Returns are accepted by mail only.
How to Request a Return
Email info@DrPKlyfe.com within 7 days of receiving the product.
Include your order number, product details, and reason for return.
Our team will provide you with the return address and detailed instructions.
Return Label
Return labels for customer remorse returns must be generated by the customer.
Return Shipping Cost
Customers are responsible for paying the return shipping charges in this case.
Return Deadline
All customer remorse returns must be initiated within 7 days from the delivery date.
Used Products
Returned products must be unused, unwashed, and in original packaging with all tags intact.
Restocking Fee
We do not charge any restocking fee for returns.
Refund Processing Time
Refunds are processed within 5–7 business days after receiving and inspecting the returned item.
Refund for Shipping Costs
Original shipping costs are non-refundable in customer remorse returns.
Refund Method
Refunds will be issued via the same payment method used for the purchase.
4. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank or payment account again.
Contact your credit card company or bank — it may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, please email us at info@DrPKlyfe.com.
5. Exchanges
We currently do not offer direct product exchanges.
If you wish to exchange an item, please initiate a return for a refund and place a new order for the preferred item.
6. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, such as:
Personal care items
Opened beauty or wellness products
Custom or personalized products
Clearance or sale items
These products will be clearly marked as non-returnable on their product pages.
7. Contact Information
For all return, refund, or cancellation requests, please contact us at:
📧 info@DrPKlyfe.com
🌐 https://drpklyfe.com/
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM to assist you.
